I Ordered Bare Your Hair Rosehip Oil, Why Doesn't It Have A Scent? Our Bare Your Hair Rosehip Oil will NOT have a scent to it. Rosehip is naturally a light scented oil, when it is mixed together with other oils the scent of the rosehip will likely not be present.
What Is Your Return Policy?
We do not offer returns on products, if you are unsatisfied with your purchase please email us: firstname.lastname@example.org
Do You Offer Free Shipping?
We offer free shipping for orders $80 or more. Excluding sales or discount codes. Please allow 8-10 business days for shipping.
My Tracking Number Says My Order Was Delivered But I Did Not Receive It, What Do I Do?
Once your order has shipped, Bare Your Hair is not responsible for any lost or stolen packages confirmed to be delivered to the address as entered for the order.
Please enter an accurate address when placing your order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
I Need My Order Quicker Than What Your Shipping Allows.
If you need your products within a certain time frame please include it in the "note" section when placing your order.
What Are Your Business Hours?
Our business hours are listed below. Any questions or emails submitted AFTER business hours will be answered the following business day.
If you have not received your tracking number and it has been 5-6 business days, please check your email and or spam folder to make sure you are not overlooking an email from us. Once those things are completed, email us and we will gladly resolve any problems you may have.
My Product Was Shipped To The Wrong Address/I Entered The Wrong Address, What Do I Do?
Please double check your address before submitting your order. If mailing address is incorrect it will be the responsibility of the customer to pay for any additional shipping charges for their order.
My Product Was Damaged In The Mail. What Do I Do?
If any of your products are damaged during the shipping process, simply send us an email along with a picture of the broken items and we will gladly send you another order.
I Placed My Order During A Sale, How Long Is Shipping Going To Take?
If your order was placed during a sale and or holiday please allow 9-10business days for your products to be shipped.
What Is Your Shipping Policy? Please allow 5-6 business days for your products to be shipped.
Will My Products Be Affected If Shipped During The Summer?
Bare Your Hair ButterCream has a low melting point. When shipped during warm weather, the product may melt. If at any time melting occurs simply place the cream in a cool place and it will harden up. The melting will not affect the quality of the cream but the consistency will change.